Shipping policy

Shipping Policy

We offer free shipping on all orders.

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once shipped, you will receive a confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear.

Delivery times vary by location:

These timeframes are estimates and not guaranteed.

Delays may occur due to:

By placing an order, you acknowledge and accept that delivery times may be affected by factors outside our control.

All orders include tracking.

Once an order has been shipped and is in the possession of the carrier, responsibility for delivery is transferred to the carrier.

We are not responsible for packages marked as delivered by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact the carrier directly to open an investigation.

We will assist where possible, but we cannot guarantee replacements or refunds for shipping-related issues once the order has been shipped.

Customers are responsible for providing accurate shipping details.

Orders shipped to incorrectly entered addresses are not eligible for replacement or refund.

For shipping-related questions, please contact:
support@ava-elle.com